Harbor Introduces Remote Night Nanny Service for Affordable Overnight Infant Care

Oct 31, 2024

Harbor, a company specializing in infant care technology, has launched its Remote Night Nanny (RNN) service across the United States. This service aims to provide parents with affordable access to overnight infant care support.

The RNN service connects parents with trained pediatric nurses and infant care specialists who monitor infants remotely through Harbor’s baby monitoring system. This virtual approach allows Harbor to offer the service at a lower cost compared to traditional in-home night nanny services.

Kelly Brown, Director of Nursing at Harbor, stated, “Harbor is on a mission to help parents and caregivers achieve peaceful nights and equip them with the confidence to handle any challenge parenthood throws their way.”

The service is priced starting at $20 per night, with Harbor offering a free two-week trial to all customers in 2024. This pricing contrasts with traditional night nanny services, which Harbor reports can cost between $400 to $700 per night.

Harbor’s RNN service operates by having parents connect with a designated RNN before the first scheduled night to review the baby’s routine and set goals. During the night, parents grant the RNN access to their Harbor monitor for all-night monitoring. The RNN remotely turns down the audio and monitors the baby’s sleep in real time.

The company states that parents are only alerted when needed, such as for feeding or soothing the baby. Harbor has implemented several safety features, including escalating alerts and an Emergency Bypass mode for phones. If the monitor loses connection, Harbor’s technology automatically turns the monitor back on to full volume as a failsafe option.

Harbor developed this service in response to data suggesting that nearly 50% of parents report feeling unsupported in managing their infant’s sleep. The company aims to address sleep deprivation issues among new parents by providing expert overnight care at a more accessible price point.

In addition to the RNN service, Harbor offers a monthly subscription service for Sleep and Wellness Coaching. Priced at $9 per month, this service connects parents with pediatric nurses and infant care experts for non-medical advice on sleep, feeding, and early childhood and postpartum challenges.

This launch follows Harbor’s recent $7 million funding round and the nationwide release of its baby monitoring system. The company emphasizes that its monitoring system operates independently of the internet and connects to the cloud only when users choose, aiming to provide greater control, privacy, and security for parents.

Harbor positions its RNN service as part of a broader suite of offerings, including real-time baby monitoring and health services for infants and postpartum care. The company states its goal is to transform infant care by combining technology with expert support, making traditionally expensive services more accessible to a wider range of parents.